Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our policy carefully before making a purchase.
No Refunds or Returns
We do not offer refunds or accept returns on any products. All sales are final.
Exchanges Only
If you receive an item that is defective, damaged, or incorrect, we are happy to offer an exchange for the same item or a similar item of equal value (subject to availability).
To be eligible for an exchange:
• You must contact us within 7 days of receiving your order.
• The item must be unused, in its original packaging, and in the same condition as received.
How to Request an Exchange
Please email us at info@concetta.co.uk with the following information:
• Order number
• Reason for the exchange
• Photos of the item (if damaged or defective)
Once your exchange is approved, we will provide further instructions.
Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or we made an error in your order.
