Privacy policy

 

Privacy Policy

Effective Date: July 2025

Welcome to Concetta (“Company,” “we,” “our,” or “us”). At Concetta, your privacy is a top priority. This Privacy Policy outlines how we collect, use, store, and share your personal data when you interact with us through our website (www.concetta.co.uk) or mobile application (the “App”).

By using our website or app, you agree to this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

a. Information You Provide Directly

  • Full name, email address, phone number
  • Billing and shipping addresses
  • Payment details (processed securely via third parties)
  • Account login credentials (if you register)
  • Style preferences, product reviews, or customer service inquiries

b. Information We Collect Automatically

  • IP address, browser type, mobile device info (model, OS, ID)
  • App usage data, crash reports, geolocation (with permission)
  • Referrer URL, pages viewed, time spent

c. Cookies & Tracking Technologies

We use cookies, SDKs (in-app trackers), pixels, and local storage to:

  • Keep you signed in
  • Remember your preferences
  • Measure and analyse traffic and engagement
  • Deliver personalised content and ads

You can manage cookies through your browser and app settings.

2. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Performance of a contract: To fulfill your orders or provide services
  • Consent: For marketing communications or non-essential cookies
  • Legal obligations: For compliance with law
  • Legitimate interests: To improve services, prevent fraud, or support marketing

You may withdraw your consent at any time by emailing us at info@concetta.co.uk.

3. How We Use Your Information

  • Process orders and returns
  • Communicate about your account, orders, or support inquiries
  • Send promotional emails or in-app offers (with your consent)
  • Personalise your shopping experience
  • Improve our website, app, and services
  • Detect and prevent fraud or abuse

4. How We Share Your Information

We only share your data as necessary:

  • With service providers: e.g., shipping companies, payment processors, email services, analytics providers
  • With authorities: When required by law or legal processes
  • In business transfers: If Concetta is merged or sold

We do not sell your personal data.

5. Data Retention

We retain your personal data only as long as needed to fulfill the purposes described in this policy, unless a longer period is required for legal or regulatory reasons. You may request data deletion at any time (see Section 7).

6. Data Security

We take commercially reasonable steps to protect your information from unauthorised access, disclosure, or loss using:

  • HTTPS encryption
  • Secure payment gateways
  • Encrypted device storage (for app users)
  • Access controls and staff training

However, no system is 100% secure, so we recommend keeping your login details confidential.

7. Your Rights (Especially Under GDPR)

You may exercise the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion (“Right to be Forgotten”)
  • Restriction: Limit how we use your data
  • Objection: Opt out of processing for direct marketing or legitimate interests
  • Portability: Request your data in a structured, machine-readable format

To exercise these rights, contact info@concetta.co.uk with the subject line “Privacy Request.”

8. Mobile App Users

  • We may ask for permission to access your camera, location, and push notifications. You can manage these in your device settings.
  • Usage data is collected via analytics SDKs to improve app performance and personalise your experience.
  • Your login credentials are stored securely using encryption.

We will not access your camera, microphone, or location without your explicit consent.

9. International Data Transfers

Your data may be transferred to servers in the United States or other countries. If you are in the EEA or UK, we ensure appropriate safeguards such as Standard Contractual Clauses or similar legal mechanisms are in place.

10. Children’s Privacy

Our services are not directed at children under 13 (or under 16 in the EEA), and we do not knowingly collect their personal information. If you believe a child has submitted data, contact us so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” Your continued use of the website or app after changes indicates your acceptance.

12. Contact Us

Concetta
Email: info@concetta.co.uk
Website: www.concetta.co.uk